SERVICE EXCELLENCE
The Gautrain’s airport service (Sandton to OR Tambo International Airport) recently
competed with the best in the world on customer service, and was consequently awarded the Global AirRail Alliance Award (GARA) for customer service excellence in Oslo, Norway, in May 2014. The GARA awards are international awards dedicated to the air-rail industry, and recognise the best service providers of an enjoyable and stress-free journey between air and rail travel. Some of the finalists included Birmingham Airport (UK), Flytoget (Norway) and Canada Line (Canada). The Gautrain airport service has been operational for four years and is popular for its convenience, as it takes only 15 minutes from Sandton to the OR Tambo International Airport, and is also integrated into the airport terminal. www.gautrain.co.za
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